{"observation":{"id":"4d5d448d-d24f-4dc0-be2e-d4ee053643db","tool":"mem0","tool_name":"Mem0","criterion":"relevant-retrieval","criterion_name":"Relevant Retrieval","criterion_definition":"Checks whether the tool retrieves the right memory for the current task.","criterion_evidence_type":"transformation","criterion_rank_role":"decisive","criterion_rank_role_reason":"The main value of memory is surfacing the right context when needed, so retrieval quality directly determines usefulness. (3 of 3 judges)","scenario":"client-relationship-memory","scenario_name":"Client Relationship Memory","group_tag":"memory-for-ai-agents","scenario_description":"A client-support memory test that checks whether the assistant remembers prior troubleshooting, handles a changed rollout context, keeps client scope isolated, and avoids leaking one client’s history into another client’s support reply.","modality":"text","input_text":"Session 1:\nUse this under account_id: client_acme_001\n\nACME is a client using our AI support assistant. They prefer clear next steps and do not like repeated troubleshooting. Their team already tried password reset, clearing browser cache, and switching browsers. The issue is still happening only for users with SSO enabled.\n\nSession 2:\nUse this under account_id: client_acme_001\n\nACME came back today and said: \"Our users still cannot log in with SSO. What should we try next?\"\n\nDraft a support reply that respects what they already tried and moves to the next useful step.\n\nSession 3:\nUse this under account_id: client_acme_001\n\nUpdate the client memory: ACME is no longer using SSO for this rollout. They moved to email-password login for the first launch. Do not keep treating SSO as the active issue unless they mention it again.\n\nSession 4:\nUse this under account_id: client_acme_001\n\nACME says: \"Some users are still unable to log in during launch testing.\"\n\nDraft the next support reply.\n\nSession 5:\nUse this under account_id: client_beta_002\n\nBetaCorp is a new client. They say: \"Our users cannot log in for the first time.\"\n\nDraft the first support reply for BetaCorp.","input_artifact_refs":[],"stresses":["client history recall","avoid repeating troubleshooting","update handling","scope isolation between clients","support response continuity"],"verdict":"worked","score":null,"score_total":null,"note":"Retrieves the right ACME troubleshooting history for the follow-up reply and avoids restarting from basic password, cache, or browser troubleshooting.","evidence_state":"verified","source":null,"artifacts":[{"url":"https://d3epheqghktydj.cloudfront.net/memory-for-ai-agents-mem0-input2-acme-sso-followup-memory-ret-94d99dd2da7d.png","role":"output","alt":null}],"run_id":"6e31afbb-34d7-459a-b688-68ef76fc615a","study_title":"Memory for AI Agents","study_kind":"generation","research_task":"86ba16xrp","tested_at":null,"completeness":"input-and-output","input":{"state":"text","text":"Session 1:\nUse this under account_id: client_acme_001\n\nACME is a client using our AI support assistant. They prefer clear next steps and do not like repeated troubleshooting. Their team already tried password reset, clearing browser cache, and switching browsers. The issue is still happening only for users with SSO enabled.\n\nSession 2:\nUse this under account_id: client_acme_001\n\nACME came back today and said: \"Our users still cannot log in with SSO. What should we try next?\"\n\nDraft a support reply that respects what they already tried and moves to the next useful step.\n\nSession 3:\nUse this under account_id: client_acme_001\n\nUpdate the client memory: ACME is no longer using SSO for this rollout. They moved to email-password login for the first launch. Do not keep treating SSO as the active issue unless they mention it again.\n\nSession 4:\nUse this under account_id: client_acme_001\n\nACME says: \"Some users are still unable to log in during launch testing.\"\n\nDraft the next support reply.\n\nSession 5:\nUse this under account_id: client_beta_002\n\nBetaCorp is a new client. They say: \"Our users cannot log in for the first time.\"\n\nDraft the first support reply for BetaCorp.","files":[],"modality":"text","stresses":["client history recall","avoid repeating troubleshooting","update handling","scope isolation between clients","support response continuity"]},"tool_page_slug":"mem0","tool_url":"https://aidemos.com/tools/mem0","permalink":"https://aidemos.com/evidence/4d5d448d-d24f-4dc0-be2e-d4ee053643db","api_url":"https://ai.aidemos.com/v1/observations/4d5d448d-d24f-4dc0-be2e-d4ee053643db"},"peers":[{"id":"2c5ee1b7-2278-420d-9b43-b47a7bbb1a04","tool":"supermemory","tool_name":"Supermemory","verdict":"failed","score":null,"score_total":null,"note":"In the next support turn, the reply panel showed 'No memories retrieved yet,' so the assistant did not surface ACME's prior troubleshooting history and instead repeated a cache-clearing step that had already been tried.","artifact_count":1,"thumbnail":"https://d3epheqghktydj.cloudfront.net/memory-for-ai-agents-supermemory-input2-session2-acme-repeate-116a5c13e552.png","evidence_url":"https://aidemos.com/evidence/2c5ee1b7-2278-420d-9b43-b47a7bbb1a04"},{"id":"4845da75-9170-4894-9f2a-e69e56444b0d","tool":"zep","tool_name":"Zep","verdict":"worked","score":null,"score_total":null,"note":"On the follow-up, it retrieved the right ACME history and skipped the three already-tried basics, moving straight to higher-value SSO/IdP troubleshooting.","artifact_count":1,"thumbnail":"https://d3epheqghktydj.cloudfront.net/zep-zep-input2-acme-sso-followup-no-repeated-02858701fa17.png","evidence_url":"https://aidemos.com/evidence/4845da75-9170-4894-9f2a-e69e56444b0d"}],"other_criteria":[{"id":"f1e7d71f-ff71-48c3-987c-e6347e3375af","criterion":"correct-application","criterion_name":"Correct Application","rank_role":"decisive","verdict":"failed","score":null,"score_total":null,"note":"Keeps applying old ACME SSO context after the rollout changed, so the later reply still falls back to SSO troubleshooting instead of the new email-password path.","artifact_count":1,"evidence_url":"https://aidemos.com/evidence/f1e7d71f-ff71-48c3-987c-e6347e3375af"},{"id":"083a2650-b824-45f6-bb24-3feeac47e05a","criterion":"memory-capture-quality","criterion_name":"Memory Capture Quality","rank_role":"decisive","verdict":"worked","score":null,"score_total":null,"note":"Stores detailed client-support history as memory cards, including the ACME issue state and the already-tried troubleshooting steps.","artifact_count":1,"evidence_url":"https://aidemos.com/evidence/083a2650-b824-45f6-bb24-3feeac47e05a"},{"id":"cd37895b-f945-41a5-bd15-694b8e29ce52","criterion":"scope-control","criterion_name":"Scope Control","rank_role":"decisive","verdict":"worked","score":null,"score_total":null,"note":"Keeps client scope separated so BetaCorp does not inherit ACME's prior troubleshooting history or SSO context.","artifact_count":1,"evidence_url":"https://aidemos.com/evidence/cd37895b-f945-41a5-bd15-694b8e29ce52"},{"id":"133f3e43-ac89-437b-8b33-251e882a8ed0","criterion":"update-and-correction-handling","criterion_name":"Update and Correction Handling","rank_role":"decisive","verdict":"mixed","score":null,"score_total":null,"note":"Accepts the ACME correction and stores the rollout change, but does not retire the older SSO memory strongly enough to stop later reuse.","artifact_count":2,"evidence_url":"https://aidemos.com/evidence/133f3e43-ac89-437b-8b33-251e882a8ed0"}],"appears_in":[{"page_type":"ranking","slug":"ai-agent-memory-tools","title":"Best AI Tools for Memory for AI Agents","url":"https://aidemos.com/best/ai-agent-memory-tools","binding":"run"}],"same_scenario":[{"id":"2c5ee1b7-2278-420d-9b43-b47a7bbb1a04","tool":"supermemory","tool_name":"Supermemory","verdict":"failed","score":null,"score_total":null,"note":"In the next support turn, the reply panel showed 'No memories retrieved yet,' so the assistant did not surface ACME's prior troubleshooting history and instead repeated a cache-clearing step that had already been tried."},{"id":"4845da75-9170-4894-9f2a-e69e56444b0d","tool":"zep","tool_name":"Zep","verdict":"worked","score":null,"score_total":null,"note":"On the follow-up, it retrieved the right ACME history and skipped the three already-tried basics, moving straight to higher-value SSO/IdP troubleshooting."}]}